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Adult Protective Services (APS)

Each California County has an Adult Protective Services (APS) agency to help elder adults (60 years and older) and dependent adults (18-59 who are disabled), when these adults are unable to meet their own needs, or are victims of abuse, neglect or exploitation.  County APS agencies investigate reports of abuse of elders and dependent adults who live in private homes, apartments, hotels, hospitals, or who are, or soon will be, experiencing homelessness.

Adult Protective Services is available to respond to urgent situations 24 hours a day, 7 days a week. APS is staffed by Social Workers who collaborate with elders, dependent adults, families and care providers to protect and prevent abuse, neglect or self-neglect of elders and dependent adults.

Reportable Abuse Include the following from the Welfare and Institution Code Section 15610.

Reportable Abuse

Abandonment

28 February 2024

Abandonment

"The desertion or willful forsaking of an elder or a dependent adult by anyone having care or custody of that person under circumstance in which a reasonable person would continue to provide care and custody."

Abduction

28 February 2024

Abduction

"The removal from this state and the restraint from returning to this state, of any elder or dependent adult who does not have the capacity to consent to the removal from this state and the restraint from returning to this state, as well as the removal from this state or the restraint from returning to this state, of any conservatee without the consent of the conservator or the court."

Financial

28 February 2024

Financial

"Takes or assists in taking, secreting, appropriating, or retaining real or personal property of an elder or dependent adult to a wrongful use or with intent to defraud, or both."

Isolation

28 February 2024

Isolation

"Acts intentionally committed for the purpose of preventing, and that do serve to prevent, an elder or dependent adult from receiving his or her mail or telephone calls."

Neglect

28 February 2024

Neglect

"The negligent failure of any person having the care or custody of an elder or dependent adult to exercise that degree of care that a reasonable person in a like position would exercise."

Other (non-mandated)

28 February 2024

Other (non-mandated)

e.g. deprivation of goods and services; psychological/mental.

Physical

28 February 2024

Physical

"Physical abuse means assault; battery; unreasonable physical constraint, or prolonged or continual deprivation of food or water; sexual assault; use of physical or chemical restraint or psychotropic medication for punishment, for a period beyond that for which the medication was ordered or for any purpose not authorized by the physician and surgeon."

Self Neglect

28 February 2024

Self Neglect

"The negligent failure of the person themselves to exercise that degree of care that a reasonable person in a like situation would exercise."

How Do I Make a Dependent Adult or Elder Abuse Report?

Reporting parties should dial 911 if a life-threatening situation is in progress.

To report Elder abuse during business hours Monday through Friday 8 AM - 5 PM, please call (209) 754-6452 and ask to speak to the Intake Support Specialist (ISS). If you need to speak to someone after hours please follow the prompts when calling (209) 754-6547 and it will connect you to our after-hours answering service. The after-hours answering service will connect you to the 24 hour Social Worker to make your report. 

Steps to Report Dependent Adult or Elder Abuse to APS

Dial 911 for Life-Threatening Emergencies

Call APS to report dependent adult or elder abuse
(209) 754-6677 or 1-844-690-5137

Complete State of California Abuse Report forms

Mandated Reporters and all other reporters use this form: SOC 341-Report of Suspected Dependent Adult/Elder Abuse 

or

Report Online Here (Please be advised that you must also call (209) 754-6677)

Financial Institutions ONLY use this form: SOC 342-Report of Suspected Dependent Adult/Elder Financial Abuse

Mail or fax the written report within 2 working days

Calaveras Health and Human Services
Adult Protective Services
509 E. St Charles St
San Andreas, CA 95249
Fax: (209) 754-3293


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